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Frequently Asked Questions

We have a list of frequently asked questions that we hope will be useful to answer your doubts about energy management with WiseMetering.

1. If I already have a metering network installed, is it possible to integrate it with WiseMetering?

If the installed meters or sensors use ModBus, MBus, or pulse protocols, we can generally reuse them. In fact, this is the ideal solution for us since we do not position ourselves as a hardware provider or equipment installation company.

2. If the equipment to be integrated has protocols accepted by WiseMetering, can you still integrate all of them?

There are some devices that, despite having a known protocol available, we are sometimes unable to integrate. In some cases because the equipment is old and does not have a datasheet available, in other cases (rarer) because it simply wasn't possible.

3. Can WiseBox work with other competing energy management software?

WiseBox only works with WiseMetering.

4. Does WiseMetering work with other equipment similar to WiseBox?

WiseBox was developed exclusively for WiseMetering, with the aim of providing a reliable solution that is simple to deploy and has a low investment cost, adapted to the reality of the clients we set out to serve.

However, WiseMetering is not limited to the WiseBox. The platform supports different forms of integration and data collection, allowing connection to other gateways, data acquisition systems or third-party platforms, provided they meet the defined communication and integration requirements. This makes it possible to adapt the solution to the specific needs of each project.

5. Can the WiseMetering software be purchased in an Appliance model, i.e., can it be installed on the customer's servers?

WiseMetering is only available under the Software as a Service (SaaS) model, a strategy that is in line with today's technological evolution.

6. What other conditions apply to the plans?

Technical Support for the Premium plan

X-Smallup to 6h/year
Smallup to 12h/year
Mediumup to 18h/year
Largeup to 24h/year
X-Largeup to 48h/year
Unlimitedup to 72h/year

WiseBox

WiseBox Connectivity Package€10/mo
WiseBox Lite€390
WiseBox Lite Mbus€580
Extra Technical Support€75/h

Retail has different conditions: the WiseBox (hardware) costs €990 and each additional point €10/month, and the technical support hours table above does not apply.

7. What does API access include?

Programmatic access to your energy data through our REST API.

API Advanced

  • Site (GET)
  • Indicator (GET):
  • List of available indicators – only those associated with the site
  • Indicator data with daily / monthly resolution
  • Cost (GET)

API Premium Includes the API Advanced, plus:

  • Zone (GET)
  • Circuit (GET)
  • Folder (GET)
  • Utility (GET)
  • Tenant (GET)
  • Opportunity (GET)
  • Indicator (GET):
  • List of available indicators – all available
  • Indicator data with hourly / daily / monthly / annual resolution
  • Cost (GET)

Other questions?

Can't find your question in the FAQ list? Get in touch with LMIT and we will answer your question promptly!